Phoenix Heating Specialists was established in June 2020 by Matthew Dixon. Matthew founded the company with the mission of creating a reliable, efficient and high-quality heating company. Since then the business has gone on to accumulate a vast portfolio of happy customers and continues to go from strength to strength as the business continues to expand.
Matthew, while in overall control of the business is still working “on the tools” and generally completes all the servicing and repairs for our portfolio of customers. Having accumulated vast knowledge both from a managerial capacity and an engineering capacity he has a solid set of skills when it comes to diagnosing boiler faults and completing servicing and repairs. Outside of work you’re likely to find Matthew with his young family or in the gym, working towards an outlandish fundraising event. In December 2021, Matthew attempted to run 48 miles in 24 hours to raise funds for cancer research UK and has vowed that the next challenge will be bigger yet so watch this space. Heres a few words from Matthew:
Having left my previous role as Head of operations at a national company, I’d had plenty of first hand experience observing how businesses across the industry where operated and most importantly, where they were falling short. One key element that I felt was commonly overlooked was good old fashioned customer service. From the outset I wanted to create a culture within Phoenix Heating Specialists that grasped the importance of this fundamental factor and also embraced a carefully selected number of expressions. These expressions would become our “core vales”, a set of values deeply rooted and embedded within each employee that represents the business, in order to ensure that we are working in unison with the same goals and ambitions in mind.
Matthew, while in overall control of the business is still working “on the tools” and generally completes all the servicing and repairs for our portfolio of customers. Having accumulated vast knowledge both from a managerial capacity and an engineering capacity he has a solid set of skills when it comes to diagnosing boiler faults and completing servicing and repairs. Outside of work you’re likely to find Matthew with his young family or in the gym, working towards an outlandish fundraising event. In December 2021, Matthew attempted to run 48 miles in 24 hours to raise funds for cancer research UK and has vowed that the next challenge will be bigger yet so watch this space. Heres a few words from Matthew:
Having left my previous role as Head of operations at a national company, I’d had plenty of first hand experience observing how businesses across the industry where operated and most importantly, where they were falling short. One key element that I felt was commonly overlooked was good old fashioned customer service. From the outset I wanted to create a culture within Phoenix Heating Specialists that grasped the importance of this fundamental factor and also embraced a carefully selected number of expressions. These expressions would become our “core vales”, a set of values deeply rooted and embedded within each employee that represents the business, in order to ensure that we are working in unison with the same goals and ambitions in mind.
• Solutions over sales
• Customer First
• Accept responsibility
• Go the extra mile
• Etiquette
With each member of the team embracing our core values, I believe that we are in the process of building a business that will stand the test of time and become the first name on your lips when your heating or hot water system fails you.
Dale is our lead installation engineer who completes the vast majority of our installation work. With a keen eye for detail and a meticulous nature, he leaves his pipework shiny and your new boiler operating efficiently and effectively. He has been within the trade for well over 10 years and simply loves fitting boilers. Since joining the business back in 2020, he has fitted in perfectly and despite the hard work associated with this aspect of the trade, Dale loves getting stuck in and getting the job done. When Dale isn’t hard at work he’s no doubt either walking his dog, looking after his kids or slipping off to have a quick game on his computer.
It’s always nice to put a face to the name, and those who have called the office will likely have been greeted by the warm and welcoming tone of Danny. He is responsible for navigating all incoming calls and ensuring that our customers receive a quick and efficient solution to their problem. On top of his administration duties, he also co-ordinates company marketing campaigns and is passionate about delivering an impeccable level of customer service and care. Outside of work, Danny is a keen cricketer and adorns the whites for local team Patrington Cricket Club every Saturday throughout the summer months.
